Customer Help
Our team is here to help!
Common purchase queries answered
Orders and Shipping
If USPS is running on schedule. Typically 3-5 business days. Please check your email as you will get a USPS tracking number. If you do not see it, please check your spam or junk folders.
Go to the top of the page and click on “my account”. This will let you set up an account.
If you already received a tracking number. Chances are it is too late as we ship extremely fast. However you can try by clicking on “contact us” fill out the form to send us a message.
Go to “my account” or check your email for the USPS tracking number.
We do not see any of your payment information. We use a payment secure gateway. They use your information to charge your financial institution.
Raw food items are not taxable.
We only ship within the USA.
99% of ourders ship in one package. If not, we will contact you to let you know.
It is very important that you video record the opening of your order delivery. Using a phone or any video recorder. Pleasae record showing the shipping label for 3 to 5 seconds. Then show all sealed sides of the box or package. Then record the opning of the package. THen record taking all items out of the package and laying on a flat service. This is the only way, we will consider sending out a replacement. No exceptions. We will not stand for fraud. We already had a person shwing us just the bag, out of the package. THIS DOES NOT COUNT! you must show the entire sealed package on all side and then of you opening it and pulling out the contents. no pauses or editing of video. You can upload it to google drive and share the link or youtube.
If you need to swap an item
Returns and Exchanges
We do not accept returns on food items. Due to the nature of these items. we can not ensure the item’s safety while it is out of our hands. Before unboxing any order please take a video of you doing it so you have proof to show us.
Make sure every order that you receive from us, that you video record yourself opening the package while the video recorder is recording. If You received a wrong item, you must upload the unboxing video to us. If it is too big to send you can upload it to google drive, dropbox and send us a link. Make sure the video shows the shipping label for about 5 seconds, then you opening the box and still while recording show the contents of the packages without taking the camera away from the package.
If your order was sent via USPS priority mail, please contact them as there is insurance on the package. If not priority mail, then. [Make sure every order that you receive from us, that you video record yourself opening the package while the video recorder is recording. If You received a wrong item, you must upload the unboxing video to us. If it is too big to send you can upload it to google drive, dropbox and send us a link. Make sure the video shows the shipping label for about 5 seconds, then you opening the box and still while recording show the contents of the packages without taking the camera away from the package.
Contact us for address
Click on “contact us” and fill out the form. we answer all questions within 48 business hours.
We ship extremely fast. If you already received a tracking number, chances are it is too late. You can try to “contact us” and send us a message with the correct address. we will do our best.
Not if you received a tracking number. It is already on the way.
Contact us and we will let you know if we are getting more in stock.
